FAQs

We would recommend that you contact our sales staff as soon as you are prepared, to ensure the best availability for your event date.  Some dates fill months to a year in advance.  All the rental items we carry are on a first-come-first-serve basis, so it is in your best interest to reserve early.  A non-refundable deposit equal to 30% of your total order is due in order to make a reservation.

What To Expect When You Rent A Tent

 

The week of your event, a member of Undercover Tent staff will visit your property and perform a final tent site inspection.  They will "map" where the tent will fall exactly on the property using a combination of flags and spray paint.  Our installation team can then accurately drive stakes around pre-marked underground hazards, as well as insure your tent is installed safety, securely and perfectly tight.

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Once the tenting area has been designated, our installation team will use a drop cloth to prevent any dirt or grass from marking up your beautiful white tent top.  Depending on the size of your tent, multiple tent sections may have to be connected to accommodate your guest size.  These tent sections lace together to form one large tent top!

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Once all of the staking is complete, and the tent is fully laced together, we begin putting legs around the perimeter, beginning with the corners and working are way around 360 degrees.

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After the legs are in place, the center poles are put in and lifted upwards!  The tent is then tightened, fully inspected, and ready for the furniture to be placed underneath according to your custom layout.

CENTURY

Some things to consider before we arrive:

  1. Please have your driveway clear prior to our arrival for truck and personal access to your event site.
  2. If you intend on having your lawn mowed, please do so early in the week.
    Is your irrigation shut off? We certainly do not want your irrigation system to go off under your tent!
  3. We will call DigSafe on your behalf, however, you are responsible for any private underground utilities such as septic systems, pool filtration, irrigation or any other privately installed utilities. Please mark these areas of concern prior to our arrival. Underground electrical is not marked by DigSafe any longer. It is the customer's responsibility to be knowledgeable of the electrical location in the yard or to cover the costs associated with a private locator.
  4. If we have not visited your event property in advance, and you are receiving a tent, please mark the physical location so our installation crew places the tent in the correct spot.
  5. If you have any electrical needs under your tent, please let us know the location of your exterior outlets for ease of access.
  6. Will you be accepting the delivery in person? Please note you do not need to be there, however please let us know where you would like your rental items delivered on the property. (Garage, back yard, etc). Please note there may be additional fees associated. Please see our delivery FAQ for more information.
  7. If you are expecting a tent installation, your rental items will be placed under the tent according to the customized layout unless otherwise specified.
  8. Please inform us as to your plans for final payment and make the appropriate arrangements with our office.
  9. Please let us know when your event is to begin, and when it will be completed and ready for pickup.

What to Expect When You Rent a Tent

The week of your event, a member of UnderCover Tent staff will visit your property and perform a final tent site inspection. They will "map" where the tent will fall exactly on the property using a combination of flags and spray paint. Our installation team can then accurately drive stakes around pre-marked underground hazards, as well as ensure your tent is installed safety, securely and perfectly tightly.

Once the tenting area has been designated, our installation team will use a drop cloth to prevent any dirt or grass from marking up your beautiful white tent top. Depending on the size of your tent, multiple tent sections may have to be connected to accommodate your guests. These tent sections lace together to form one large tent top!

Once all of the staking is complete, and the tent is fully laced together, we begin putting legs around the perimeter, beginning with the corners and working our way around 360 degrees.

After the legs are in place, the center poles are put in and lifted upwards! The tent is then tightened, fully inspected, and ready for the furniture to be placed underneath according to your custom layout.

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